Operations Associate
Verona Matchmaking
Gurugram, Haryana, India0–2 yrs1h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years · Bachelor's degree
- Must know
- OperationsFigmaSalesOnboardingExcelMicrosoft Office
- Work
- On-site in Gurugram
- Pay
- Not stated by the employer.
- Skill demand
- Operations88%Sales20%Onboarding16%of 99 similar fresher jobs posted in India this week
- Listed
- 7 Nov 2026 · still open
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About the Role
Verona is seeking a proactive and detail-driven Operations Associate to support the Relationship Consulting team in delivering a seamless and thoughtful matchmaking experience. This role involves working behind the scenes of the client journey, translating client information into well-structured profiles, gathering real-time feedback on matches, and supporting relationship coaches in their day-to-day matchmaking operations.
Location: Gurgaon
Key Responsibilities
- Client Coordination & Reach-outs
- Conduct timely client reach-outs for profile updates, feedback, check-ins, and match-related communication.
- Follow up with clients to ensure responses and actions are completed within defined timelines.
- Profile Management
- Create and update client profiles on Figma as per profile standards.
- Upload relevant profiles to the profile bank and maintain accurate records.
- Match & Data Management
- Maintain and update Airtable with profiles shared, matches, client feedback, and relevant status updates.
- Client Check-ins
- Conduct scheduled client check-ins and follow up on pending feedback.
- Track client responses and ensure relevant team members are updated.
- Flag delays, concerns, or issues requiring intervention from the Relationship Coach.
- Sales Operations
- Support the sales team with lead management, follow-ups, and day-to-day operational requirements.
- Maintain and update sales data, lead status, and conversions on Zoho.
- Coordinate contracts, documentation, and invoicing for new members.
- Ensure timely onboarding of converted clients and seamless handover to the servicing team.
- Track pending sales-related tasks and ensure timely follow-ups.
- Documentation & Internal Operations
- Ensure all required documentation is complete, correctly named, and filed.
- Create and maintain client contracts.
- Coordinate invoicing and ensure invoices are generated and shared accurately and on time.
Qualifications
- Bachelor’s/ Master’s from a Tier 1 institute (preferred) in Business, Management, or a related field.
- Strong communication and interpersonal skills.
- Excellent organizational abilities with attention to detail.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).