(USA) Coach/Ops Mgr Trainee

About the Role

This role involves leading and developing teams, managing store operations, driving financial performance, and ensuring compliance with company policies and values.

Key Responsibilities

• Lead and develop teams by teaching, training, actively listening, touring stores, and providing feedback.
• Communicate and collaborate with associates at all levels regarding store operations, technology, business initiatives, merchandising, and company direction.
• Introduce and lead company change efforts, providing clear expectations and guidance to implement business solutions.
• Communicate business objectives to teams effectively.
• Model and demonstrate exceptional customer service standards, following the One Best Way (OBW) service model.
• Manage and support customer service initiatives (e.g., store of the community, community outreach programs).
• Ensure customer needs, complaints, and issues are resolved successfully.
• Develop and implement action plans to correct deficiencies and provide process improvement leadership for a high-quality customer experience.
• Drive financial performance and sales of the designated store area by reviewing Profit/Loss (PL) statements.
• Manage and assist in budgeting, forecasting, and controlling expenses in the designated business area.
• Monitor and ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement action plans to mitigate shrink and ensure sales and profit goals are achieved.
• Provide supervision and development opportunities for associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, and promoting a belonging mindset.
• Recruit and develop qualified associates to meet staffing needs and achieve company growth potential.
• Coordinate, complete, and oversee job-related activities and assignments.
• Develop and maintain relationships with key stakeholders.
• Support plans and initiatives to meet customer and business needs.
• Identify and communicate goals and objectives, building accountability and measuring progress.
• Identify and address improvement opportunities.
• Demonstrate adaptability and promote continuous learning.
• Ensure compliance with company policies and procedures.
• Support company mission, values, and standards of ethics and integrity.
• Utilize and support the Open Door Policy.
• Provide direction and guidance on applying policies and procedures in executing business processes.
• Build high-performing teams, embrace differences, and create a workplace where associates feel seen, supported, and connected.
• Create opportunities for all associates to thrive.
• Work collaboratively, build strong and trusting relationships, and communicate with impact, energy, and positivity to motivate and influence.
• Attract and retain talent, empower and develop talent, and recognize others' contributions.
• Maintain and promote the highest standards of integrity, ethics, and compliance.
• Act with self-awareness, honesty, fairness, and transparency.
• Deliver results while putting the customer first, considering how, where, and when customers shop.
• Apply the Everyday Low Price (EDLP) and Everyday Low Cost (EDLC) business models.
• Make decisions based on data insights and analysis, balancing short and long-term priorities.
• Consider associates, customers, shareholders, suppliers, business partners, and communities when making plans.
• Display curiosity and a desire to learn.
• Take calculated risks, demonstrate courage and resilience, and encourage learning from mistakes.
• Drive continuous improvements, adopt and encourage the use of new technologies and skills, and support others through change.

Requirements & Tech Stack

• College education: 2 years’
• Retail experience: 1 year’s
• Supervisory experience: 1 year’s
• Alternatively: 2 years’ general work experience and 1 year’s supervisory experience.
• Successful completion of all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).
• For facilities selling firearms: Successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
• For facilities selling ammunition with state-specific requirements: A current state-issued Certificate of Eligibility.

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing responsibilities.

Benefits

• Competitive pay
• Performance-based bonus awards
• Health benefits: Medical, vision, and dental coverage
• Financial benefits: 401(k), stock purchase, and company-paid life insurance
• Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• PTO and/or PPTO: Can be used for vacation, sick leave, holidays, or other purposes. Amount depends on job classification and length of employment. Meets or exceeds requirements of paid sick leave laws where applicable.
• Live Better U: Walmart-paid education benefit program for full-time and part-time associates. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are paid by Walmart. Eligibility requirements apply. Benefits are subject to change.

Compensation

• Hourly wage range: $31.25 - $38.46
• Actual hourly rate will equal or exceed the required minimum wage for the job location.
• Additional compensation: Annual or quarterly performance bonuses.
• Additional compensation for certain positions: Regional Pay Zone (RPZ) and State Pay Differential (where applicable).