Application Developer-Contact Center
IBM
Bengaluru, Karnataka, India3h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers · Master's degree
- Must know
- Customer serviceBusiness analysisOperationsCRMSocial media
- Nice to have
- Agile
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Operations16%CRM12%Business analysis10%Customer service5%of 99 similar fresher jobs posted in India this week
- Listed
- 2 Nov 2026 · still open
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About the Role
As an Application Developer - Contact Center, you will design, develop, and enhance contact center applications that empower organizations to deliver responsive, personalized, and efficient customer service across multiple communication channels. You will work closely with solution architects, business analysts, and operations teams to implement features that improve agent productivity, automate workflows, and ensure high availability and performance of contact center applications.
Key Responsibilities
- Develop Custom IVR Flows: Create customized interactive voice response flows to support voice interactions within modern contact center environments, ensuring seamless agent and customer experiences.
- Integrate CRM Systems: Integrate customer relationship management systems to enable personalized customer service and support multiple communication channels, including voice, chat, email, SMS, and social media.
- Build Agent Desktop Components: Design and develop software components that support agent productivity and workflow automation, ensuring high availability and performance of contact center applications.
- Enable Real-Time Analytics: Implement real-time analytics and reporting capabilities to support data-driven decision-making and optimize contact center operations.
- Ensure Compliance and Security: Ensure compliance with data privacy and security standards while optimizing for scalability and maintainability.
Qualifications
- Master's Degree
Requirements & Tech Stack
- Strong programming skills to design, develop, and enhance contact center applications.
- Exposure to contact center platforms, including integration of systems for seamless agent and customer experiences.
- Experience with system integration, including CRM systems, to support multiple communication channels.
- Experience with building and customizing software components that support voice, chat, email, SMS, and social media interactions.
- Experience with ensuring compliance with data privacy and security standards while optimizing for scalability and maintainability.
Preferred Technical And Professional Experience
- Exposure to emerging contact center technologies, including cloud-based platforms and artificial intelligence-powered solutions.
- Experience with agile development methodologies, such as Scrum or Kanban.
- Familiarity with real-time analytics tools and technologies.