PROCESS DELIVERY SPECIALIST

About the Role

A career in IBM Consulting involves long-term relationships and close collaboration with clients globally. In this role, you will work for IBM BPO, accelerating digital transformation using agile methodologies, process mining, and AI-powered workflows.

Your Role and Responsibilities

As a Process Associate – Recruitment, you are responsible for working with partners and providing end-to-end recruitment support. You will work closely with the client, IBM’s operation management, and staff. You will define, develop, plan, and implement sourcing strategies to provide a qualified talent pool.

Primary Responsibilities Include

• Take partial ownership of the sourcing life cycle, ensuring process adherence to Service Level Agreements (SLA).
• Implement new sourcing methods, assess candidate suitability, and establish rigorous screening criteria to identify top talent.
• Collaborate with business leaders to set goals for the Global Delivery Center on a weekly, quarterly, and yearly basis.
• Utilize ATS to perform candidate screening and update the status of candidates on the ATS tool regularly.

Requirements & Tech Stack

• Graduate with 0-1 year of experience in sourcing and recruitment (preferably in ITES/BPO/FA domains).
• Demonstrated ability to establish rapport and collaborate with Hiring Managers throughout the entire process, from open requisition to sourcing, debriefing, and offer stages.
• Proficient in utilizing social media channels and other creative sourcing methods.
• Proven experience in partner management, adept at navigating challenging discussions.
• Develop expertise in deep domain knowledge, and business strategy, and drive innovation.

Preferred Technical and Professional Experience

• Proficient in MS Office applications.
• Self-directed and ambitious achiever.
• Meeting targets effectively.
• Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills.

Preferred Education

• Master's Degree