Customer Support Executive

About the Role

Valuestream Business Solutions (VBS) is seeking enthusiastic, energetic, and customer-focused individuals for the role of Customer Support Executive for their Life Insurance Premium Process.

Key Responsibilities

• Handle outbound calls professionally and effectively.
• Make life insurance premium reminder calls to existing customers.
• Address customer queries and provide appropriate resolutions.
• Educate and encourage customers to maintain and renew their life insurance policies.
• Build positive customer relationships through effective communication.
• Maintain a customer-centric approach while handling all interactions.
• Ensure quality standards and process guidelines are followed.

Requirements & Tech Stack

• English and Hindi fluency is mandatory.
• Combination of any 2 South Indian languages (Kannada, Telugu, Tamil) is mandatory.
• Good verbal communication and interpersonal skills.
• Strong customer-handling and problem-solving abilities.
• Positive attitude and willingness to learn.
• Customer-focused approach with good convincing skills.

Qualifications

• PUC / Graduate / Postgraduate qualification.
• Freshers and candidates with up to 1 year of experience can apply.

Job Details

• Company: Valuestream Business Solutions Pvt. Ltd. (VBS)
• Process: Life Insurance Premium Process
• Job Location: Silk Board / Koramangala (Maruti Chambers), Bengaluru
• Work Mode: Work From Office (On-site)
• Shift: Fixed Day Shift
• Working Days: 6 Days a Week | Sundays Off
• Transportation: Cab facility is not provided.

Benefits

• Fixed day shifts.
• Sundays off.
• Structured training and mentoring.
• Career growth and development opportunities.
• Supportive working environment.

Interview Process

• Two face-to-face rounds: Operational Round and Client Round.
• Joining is expected the next day after the interview, subject to confirmation.