Voice and Non-Voice Customer Support, Gurgaon

About the Role

WeTechnologies is hiring for a full-time, on-site Voice and Non-Voice Customer Support role in Gurugram. This position is open to Graduate Freshers and experienced professionals.

Key Responsibilities

• Handling customer queries via phone and digital channels.
• Providing clear and accurate information.
• Resolving customer issues within defined service levels.
• Managing inbound and outbound calls.
• Responding to emails or chats.
• Documenting customer interactions in the system.
• Escalating complex cases when necessary.
• Maintaining professional communication.
• Adhering to quality and productivity targets.
• Following company policies and processes.
• Collaborating with cross-functional teams to improve customer experience and support operations.
• May involve working in shifts.

Requirements & Tech Stack

• Strong verbal communication skills for voice support (clear speaking, active listening, telephone etiquette).
• Effective written communication skills for non-voice support (accurate typing, structured email/chat responses, attention to detail).
• Customer service mindset (problem-solving, empathy, patience, handling difficult interactions).
• Basic computer proficiency (CRM or ticketing tools, office productivity applications, web-based systems).
• Ability to work on-site in Gurugram on a full-time basis.
• Flexibility for shift work, including weekends or holidays if required.
• Strong time management and organizational skills.
• Ability to handle multiple queries while meeting quality and productivity standards.
• Comfortable working in a fast-paced environment.
• Willingness to learn process guidelines.
• Openness to training and performance feedback.

Qualifications

• Graduate degree in any discipline.
• Freshers and candidates with prior BPO/customer support experience are welcome.
• Knowledge of customer support practices in technology or IT services is an advantage.
• Proficiency in multiple languages is a plus.