Support Engineer
Finsol
Noida0–2 yrs1h agovia Naukri
This job at a glance
- Who can apply
- Freshers and up to 2 years · Bachelor's degree
- Must know
- Troubleshooting
- Work
- On-site in Noida
- Pay
- Not stated by the employer.
- Skill demand
- Troubleshooting55%of 99 similar fresher jobs posted in India this week
- Listed
- 30 Oct 2026 · still open
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About the Role
As a Support Engineer, you will assist customers by resolving technical issues, guiding them through product usage, and ensuring a smooth user experience. This role is ideal for candidates looking to start their career in fintech and technical support.
Key Responsibilities
- Take ownership of customer-reported issues and ensure timely resolution.
- Diagnose and troubleshoot basic technical and application-related problems.
- Assist customers in setting up accounts, users, and administrative configurations.
- Respond to customer queries via phone, email, and chat support.
- Ask relevant questions to understand and identify root causes of issues.
- Follow standard escalation procedures for unresolved issues.
- Maintain proper documentation of issues, resolutions, and workflows.
- Ensure all customer interactions are logged accurately.
- Follow up with customers to confirm issue resolution.
- Maintain a positive and professional relationship with clients.
- Learn and adapt quickly to new tools and technologies.
Qualifications
- Bachelor's degree in Computer Science, IT, or related field.
- Strong communication skills (written, verbal).
- Basic understanding of software applications and systems.
- Good analytical and problem-solving abilities.
- Willingness to learn and grow in a fast-paced environment.