GSA, Front Office

About the Role

This role involves Front Office Operations and supporting various hotel services.

Key Responsibilities

• Front Office Operations
• Assist guests with check-in and check-out, and other cashiering duties.
• Review arrival lists and prepare compendiums before guest arrivals.
• Check guests into the system if necessary.
• Welcome guests upon arrival, register them, and issue room keys according to departmental standards.
• Ensure members receive all benefits and that repeat guests and VIPs receive special recognition and service.
• Prepare and send welcome cards and amenities to rooms prior to guest arrival.
• Liaise with other departments to meet guest requests and needs.
• Update and maintain the repeat guest history system.
• Promote Inter-Hotel sales and in-house facilities to maximize revenue.
• Handle guest complaints and comments tactfully and efficiently.
• Handle guest mails, messages, and answer phone calls.
• Maintain guest privacy and confidentiality by not disclosing guest details.
• Be vigilant regarding in-house credit matters and act upon discrepancies.
• Alert Security or Duty Manager of suspicious persons or articles.
• Other Responsibilities
• Maintain complete knowledge of all food & beverage services, outlets, and hotel services/features.
• Be fully conversant with hotel fire & life safety/emergency procedures.
• Attend all briefings, meetings, and trainings as assigned by management.
• Report for duty on time in clean and complete uniform at all times.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other reasonable duties assigned by the Hotel Management.

Requirements & Tech Stack

• Knowledge of Opera would be an advantage.

Qualifications

• Relevant diploma / degree in Hotel Management.
• Minimum 6 months to 1 year of experience.
• Excellent multi-tasking, problem-solving, service orientation, and interpersonal team skills.
• Displays a high level of flexibility, initiative, sincerity, and teamwork.