Delivery Supervisor

About the Role

Supervise daily delivery operations, fostering an environment that promotes employee engagement and ensuring quality standards and productivity goals are achieved.

Key Responsibilities

• Supervise daily delivery operations, including planning and scheduling driver schedules, managing routes, and ensuring on-time deliveries.
• Foster an environment that promotes employee engagement and sustains a culture where employees feel valued and motivated.
• Ensure quality standards and productivity goals are achieved by monitoring driver performance, analyzing KPIs, and addressing performance gaps.
• Ensure compliance with policies, regulations, and safety and health standards (DOT, OSHA, etc.) by conducting safety audits, ensuring driver adherence to protocols, and staying current on regulatory changes.
• Coordinate and adjust driver routes daily to balance delivery schedules, customer demands, service hours, and workload, ensuring accurate and timely deliveries.
• Establish and maintain positive customer relationships internally and externally through regular communication and collaboration to improve delivery efficiency and meet overall business objectives.
• Undertake other projects or duties as assigned.

Requirements & Tech Stack

• CDL Class A license or willingness to obtain within a specified timeframe.

Qualifications

Education and Experience:

• Associate's Degree with 3 to 4+ years of related experience and 0 to 1+ years of supervisory experience.

OR

• High School Diploma/GED with 5+ years of specific experience and 1 to 2+ years of supervisory experience.