Hospitality Workplace Assistant

About the Role

Join a Facilities Management team supporting a global, high-profile professional services environment where service excellence, operational rigor, and teamwork matter. This role plays a hands-on part in delivering a seamless, first-class workplace experience in a fast-paced, high-visibility setting. You’ll work alongside experienced professionals in a polished, people-centric workplace that values collaboration, accountability, and service mindset while offering clear opportunities for career growth, skill development, and long-term advancement within FM.

Job Summary

The primary objective of this position is to assist the Facility Management team in providing an outstanding white-glove workplace experience within a Class A office building. The Facilities Assistant role necessitates 24-hour coverage, with shifts that may include days, afternoons, and overnight hours.

Key Responsibilities

• Provides coordination and support for the delivery of Workplace Services
• Office set up, cleaning and resetting of ‘Hotel Offices’. i.e. wiping desks, empty trash, reset all office items (keyboard, mouse, monitor, phone, etc.)
• Services include, but are not limited to:
• Cleaning/Janitorial Office Services
• Room Management
• Meeting & Event Management
• Meeting Supply Equipment
• Food Services
• Office Supply Management
• Moves, Adds, Changes, Furniture and Cable Management
• Maintains awareness of the workspace. Submits janitorial and maintenance work orders as needed and connects with appropriate partners to address issues. Responds to customers on behalf of other team members (e.g., Facilities or Janitorial Team)
• Responds promptly to customer requests and complaints with accurate and thorough information according to the specific request
• Assists with light-duty adjustments such as:
• Tightening screws on chairs
• Adjusting cables under desks
• Assists with a meeting set up
• Furniture reset
• Delivering temporary equipment and supplies
• Uses and maintains the integrity of databases and supports data entry of required reports and other digital tools associated with service delivery, as requested. (CMMS)
• Complies with all applicable codes, regulations, governmental agencies and Company directives related to building operations and work safety
• Performs general labor work as assigned, including loading, unloading, and moving materials. Runs errands to support projects.
• Maintains lighting systems throughout the facility, cleaning fixtures and replacing bulbs and lamps
• Maintains grounds of facility or property performing such tasks as raking, sweeping, leaf blowing or snow removal
• Patrol grounds, common areas, and parking facilities. Identifies and reports maintenance hazards or other property condition concerns
• Performs housekeeping functions and maintains the professional appearance of the property, equipment, engineering spaces, and common areas
• Paints and patches drywall. Performs other minor repairs under supervision
• Facilitates office access and office moves by providing moving crates, assembling furniture, office keys, nameplates, etc. Maintains key inventory.
• Responds quickly to emergencies, summoning additional assistance as needed
• Prepares meetings and conference rooms, arranging tables and chairs as requested. May set up audio/visual equipment, flip charts and TVs within conference rooms and pick them up when completed
• Performs other duties as assigned.

Requirements & Tech Stack

• High School Diploma or GED
• Customer service oriented with a warm and welcoming demeanor
• Ability to follow basic work routines and standards in the application of work
• Communication skills to exchange straightforward information
• Working knowledge of Microsoft Office products (e.g., Word, Excel, Outlook)
• Strong organizational skills with an inquisitive mindset
• Basic math skills (ability to calculate simple figures such as percentages, discounts, and markups)

Qualifications

• Up to 2 years of job-related experience.