Call Centre Executive
Zenplus
Patna(Rajiv Nagar)0–3 yrs1h agovia Naukri
Key Responsibilities
- Call Handling: Answer high-volume emergency and non-emergency transport requests calmly and professionally.
- Triage & Assessment: Gather vital information regarding the patients symptoms, medical history, exact address, and landmarks.
- Pre-Arrival Instructions: Provide basic, life-saving guidance (such as CPR or airway clearing steps) to callers while help is en route.
- Emergency Dispatch: Assign and dispatch the nearest available ambulance, paramedic crew, or first responder based on severity.
- Coordination: Liaise with ambulance drivers, hospitals, doctors, and external agencies (police or fire departments).
- Documentation & Logging: Maintain real-time digital logs of all calls, vehicle movements, patient status, and MIS reports.