2027 Field Service Engineer

About the Role

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

Key Responsibilities

• Assist senior engineers with installing leading-edge customer equipment, performing scheduled preventative maintenance and corrective maintenance, and upgrading equipment.
• Follow procedures learned during training, as well as published task plans, to test equipment and to diagnose and resolve technical problems.
• Complete required job documentation, safety training, and procedures for processing parts.
• Professionally represent Applied Materials to the customer, using a “customer first” mindset.
• Satisfy company and customer on-site requirements, including safety, environmental, and COVID-19 guidelines.
• Utilize analytical skills to review data and devise practical solutions to solve real-time customer problems.

About Our Program

As a member of the Field Service Engineer Program, you will participate in a blended learning environment where you will receive FSE certification through hands-on equipment training on Applied’s broad portfolio of products. The program promotes a broad, career-growth foundation. Your quick exposure to Applied Materials’ suite of digital tools and technologies, internal operations, customer requirements, and project presentations will prepare you for successful future career growth.

Requirements & Tech Stack

• Graduating with a Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Manufacturing, or a related field.
• Up to 1 year of work experience, military technical training, or an internship in customer/field service support, or a related technical field.
• Ability to read and interpret electrical and mechanical schematics.
• Experience diagnosing and resolving basic technical challenges.
• Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics.
• Familiarity with hand tools and their appropriate usage, including digital multimeters.
• Effective written and verbal communication skills, with an emphasis on documenting details.
• Basic knowledge of Microsoft Excel, Word, and PowerPoint.
• Strong interpersonal skills with an emphasis on building trust.
• Any relevant project management experience is beneficial.
• Candidates must be fully authorized to work in the US. Visa sponsorship is not available.

Locations

• Albany, NY
• Austin, TX
• Boise, ID
• Hillsboro, OR
• Phoenix, AZ

Physical Requirements

• Extensive walking, standing for extended periods.
• Working in tight spaces, bending, squatting, twisting, kneeling, reaching.
• Climbing stairs and ladders, working at height.
• Lifting up to 35 lbs.
• Ability to distinguish between colors.
• Working with electricity.
• Working in an environment with noise that may be difficult for some individuals.
• Use of hand and power tools.
• Use of appropriate Personal Protective Equipment (PPE) in cleanroom environments (e.g., coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, face shields).

Additional Information

• Travel: Yes, 20% of the Time.
• Relocation Eligible: Yes.
• Salary: $27.00 - $37.40.
• Time Type: Full time.
• Employee Type: Assignee / Regular.