Operations & Customer Support Associate

About the Role

Aesthete is a fast-growing, design-led bags and accessories brand. This role offers the opportunity to learn how a D2C brand is built and grow with the brand in a fast-moving startup environment. You will work directly with the founder, solve business problems, and shape operations.

Key Responsibilities

Customer Support

• Be the voice of Aesthete for customers via email, phone, WhatsApp, and Instagram.
• Resolve order, delivery, return, and exchange issues.

Logistics & Order Management

• Manage orders end-to-end on Shopify and Shiprocket: shipments, pickups, tracking.
• Manage failed deliveries and returns, and work with courier partners.
• Manage orders, returns, and listings on the Nykaa seller portal.

Packing & Fulfillment

• Ensure orders are quality-checked, packed, and dispatched on time.

Inventory Management

• Maintain stock accuracy across Shopify and Nykaa.
• Flag low stock and assist in planning restocks.

Operations Meetings & KPI Dashboards

• Lead weekly operations meetings with the founder.
• Build dashboards to track key metrics: orders, delivery success, returns, shipping costs, and inventory.
• Use data to identify issues and propose solutions.

Founder's Right Hand

• Research suppliers, packaging, and logistics partners; compare quotes.
• Coordinate import shipments.
• Assist with new projects as the brand grows.

Requirements & Tech Stack

• Shopify
• Shiprocket
• Nykaa seller portal
• WhatsApp CRM tools
• Excel/Google Sheets

Qualifications

• Freshers or up to 2 years of experience, ideally in a customer-facing or operations role.
• Curious, organized, and enjoys solving problems.
• Takes ownership and follows through independently.
• Comfortable with Excel/Google Sheets.
• Clear communication in English and Hindi.
• Ability to work independently.

Location: Ahmedabad (must be based here)

Work Setup: Hybrid. 1-3 hours at the Ahmedabad warehouse as needed, rest remote.

Salary: Rs. 25,000 per month