Client Presales Intern

Job Title: Client Presales Intern

Company: Amura Marketing Technologies

Duration: 6 Months + PPO Based on Performance

Job Location: Pune (On-Site)

Mode: Work from Office

About Amura

Amura Marketing is a next-generation Martech company, delivering end-to-end marketing and sales solutions to leading brands in India. The company's ethos is built upon the philosophy of 'Marketing Engineered', an approach that delivers marketing & sales solutions through innovative ideas in design, engineering, and technology.

Key Responsibilities

• Handle outbound and inbound customer calls on behalf of the Symphony team.
• Provide clear and accurate information about Symphony’s products/services.
• Assist customers with basic queries, product details, and service-related questions.
• Record customer interactions, feedback, and follow-up requirements in the system.
• Follow calling scripts and service guidelines provided by Symphony.
• Ensure timely follow-ups with customers to close queries or gather required details.
• Escalate complex issues to the appropriate Symphony support teams when needed.
• Maintain professionalism, courtesy, and brand alignment during every interaction.
• Achieve daily/weekly call and follow-up targets.

Requirements & Tech Stack

• Good verbal communication skills (English and local language).
• Basic computer knowledge and ability to update CRM/call logs.
• Customer-first attitude with polite and confident communication.
• Prior telecalling/customer service experience preferred.
• Ability to understand product information and explain it clearly to customers.