HRIS SERVICES COORDINATOR

About the Role

• Position: HRIS Services Coordinator – ONE HR Services (Tier 1)
• Location: Claymont, DE (On-Site)
• Schedule: Full-Time, Monday–Friday
• Reporting: Tier 1 HR support for employees and managers through a centralized ONE HR service model.

Key Responsibilities

• Serve as a primary point of contact for employees and managers seeking HR support through ONE HR Services.
• Answer and manage incoming HR service phone calls and employee inquiries.
• Respond to HR service tickets and resolve routine questions at first contact.
• Create, update, document, and close HR service cases accurately and timely.
• Maintain ownership of employee inquiries through resolution or appropriate handoff.
• Assist employees with ADP, onboarding, timekeeping, HR portals, employment information, forms, and general HR system questions.
• Provide guidance on established HR policies, procedures, and employee resources.
• Route more complex issues to the appropriate HR specialist.
• Monitor open cases and provide timely follow-up through resolution.
• Serve as a professional and welcoming on-site HR presence in the Claymont, DE office.
• Greet employees, candidates, visitors, and other guests.
• Determine the appropriate point of contact and connect visitors with leadership or team members.
• Assist employees who come to the office seeking HR guidance or help navigating HR systems and resources.
• Balance in-person support with incoming HR calls and service tickets throughout the workday.
• Partner with site leadership and the ONE HR team to provide a consistent, professional employee experience.
• Utilize knowledge articles, SOPs, and service resources to provide consistent guidance.
• Protect confidential employee information and maintain compliance with privacy requirements.
• Identify recurring employee questions, service issues, and opportunities for process improvement.
• Participate in service improvement initiatives, system enhancements, and process optimization efforts.
• Support enterprise-wide HR initiatives, implementations, acquisitions, and organizational growth activities as needed.

Requirements & Tech Stack

• Customer-Focused
• Professional and Dependable
• Organized and Detail-Oriented
• Strong Communicator (verbal and written)
• Solution-Oriented
• Adaptable and Resourceful
• Technically Savvy
• Comfortable working directly with employees and visitors.
• Ability to manage multiple priorities.
• Committed to delivering exceptional service.
• Proficiency with Microsoft Office applications.

Qualifications

• High school diploma required.
• Bachelor's degree in Human Resources, Business Administration, or related field preferred.
• Previous experience in HR, HR operations, employee services, customer service, administrative support, or a similar service-focused environment.
• Comfortable communicating with employees, managers, candidates, and visitors both in person and by phone.
• Ability to maintain confidentiality and exercise sound judgment.
• Strong organizational skills and attention to detail.
• Ability to manage phone inquiries, HR service tickets, and in-person needs throughout the workday.
• Preferred: Experience supporting HR service centers or shared services environments.
• Preferred: Experience using HRIS, case management, ticketing, call center, or service management systems.
• Preferred: Experience with ADP or other HR technology platforms.
• Preferred: Knowledge of human resources practices and employee support processes.