Desktop Support Executive
Tech Mahindra
Noida0–5 yrs4h agovia Naukri
Walk-in drive · 27 to 30 Oct · 11.00 AM - 2.00 PM
Opposite Electronic City Metro Galaxy Embassy Tower C Basement Area. Map
Role: Desktop Support Executive
Location: Noida
Company: Tech Mahindra
About the Role
- Technical/Desktop Support profiles required for Noida location.
- Ready to work in a 24/7 environment (Primarily Night Shifts).
- Ready to work Work From Office (WFO).
- Preferably residing in Noida Location.
- Comfortable with a calling profile (inbound/outbound) assisting customers and working on incidents.
- Working Days: 5 Days a Week.
- Shifts: Rotational.
- Cab: Both-side cab facility provided.
Key Responsibilities
- Assist customers via inbound/outbound calls.
- Work on incidents.
- Perform Layer 1 troubleshooting:
- Checking cable connectivity.
- Device reboot.
- Identifying cable cuts at the premise.
- Perform Layer 2 and Layer 3 troubleshooting.
Requirements & Tech Stack
- Good communication skills.
- Basic understanding of networking:
- IP addresses.
- DHCP.
- Function of routers & switches.
- How the internet works.
Qualifications
- Minimum 6 months to 5 years of experience.