Business Advisory New Associate-Voice

Designation: Business Advisory New Associate

Department: Next Generation Customer Operations - Customer Service Technology

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.

What would you do?

As a customer service Agent, your primary role will be to assist consumers/customers with:

• Complaint handling
• Order and return processing
• Inbound calls
• Website registration inquiries
• General questions or concerns regarding products to the trade and marketing team

What are we looking for?

• Inbound and Outbound customer service experience
• Experience working under pressure

Key Responsibilities

• Handle support/service escalations to/from clients
• Transfer calls to the Tier 2 department
• Track and report system issues as needed
• Stay current with system information, changes and updates
• Comply with service level agreements
• Support and help on Process documentation
• Comply with the assigned schedule to cover the hours of operation
• Comply with the account KPIs
• Support with any other new process at the time the client requires it, if it has been officially included in our range of services
• Solve routine problems, largely through precedent and referral to general guidelines
• Work in rotational shifts (if required)

Qualifications

• Any Graduation

Note: This role is an individual contributor role within a team with a predetermined, narrow scope of work, and you will be given detailed instructions on all tasks.