Associate(Analyst), ITAM
PwC Acceleration Center India
Bengaluru East, Karnataka, India1+ yrs1d agovia LinkedIn
About the Role
- Support cloud operations and IT asset management activities within the Cloud Engineering, Data & Analytics practice.
- Focus on learning, adaptability, and reliability.
- Support senior staff, participate in project tasks, develop core technical skills, and build client connections in a fast-paced environment.
- Assist with service requests, asset tracking, documentation, incident follow-up, and routine operational tasks.
Key Responsibilities
- Support cloud operations activities across infrastructure, service delivery, and client support workflows.
- Monitor cloud platforms and infrastructure tools to identify performance issues, service interruptions, and usage trends.
- Troubleshoot cloud computing incidents across Microsoft Azure, Amazon Web Services (AWS), Google Cloud Platform (GCP), and Oracle Cloud Platform Services.
- Administer infrastructure management tasks using digital tooling, observability platforms, and service management systems.
- Contribute to cloud migration, optimization, and administration efforts by following defined procedures and technical guidance.
- Track infrastructure performance data and interpret findings to help guide remediation actions and service improvements.
- Assist with cloud compliance, access controls, and operational checks across managed service environments.
- Use AI fluency, technical consultation, and analytical skills to support resolution of technical issues and recurring service challenges.
Requirements & Tech Stack
- English proficiency (oral and written).
- Microsoft Azure
- Amazon Web Services (AWS)
- Google Cloud Platform (GCP)
- Oracle Cloud Platform Services
- Digital tooling
- Observability platforms
- Service management systems
Qualifications
- Bachelor's degree.
- At least 1 year of experience.
- Curiosity in cloud operations and infrastructure management.
- Experience with AWS, Azure, or Google Cloud Platform.
- Familiarity with CloudOps, cloud administration, and troubleshooting.
- Exposure to cloud service delivery and performance monitoring.
- Interest in IT asset management and managed services.
- Adaptability in fast-paced client support environments.