Retail Associate

About the Role

The Retail Associate is responsible for ensuring customers have a positive shopping experience.

Key Responsibilities

• Make eye contact, smile, and greet all customers in a courteous and friendly manner.
• Treat fellow associates with respect.
• Efficiently follow all company best practice standards as outlined in all work centers.
• Maintain a clean work area at all times.
• Ensure proper merchandise presentation.
• Be engaged in assigned tasks during all working hours and perform a range of functions in all areas of the store as business needs require.
• May be requested to perform additional tasks in specific situations to help achieve customer service and operational goals.
• Understands that safety is the number one priority and practices safe behaviors.
• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment.
• Maintain clutter-free, clear egress to emergency exits.
• Immediately correct or report any unsafe conditions or practices to Store Leadership.
• Be friendly and professional at all times.
• Recognize fellow associates using Company recognition programs.
• Assist customers in any way necessary.
• Be register-trained.
• Assist customers with merchandise.
• Answer customer questions in a polite and knowledgeable manner.
• Greet all customers by making eye contact, smiling and saying "hello" throughout the store.
• Say "thank you" with every register transaction.
• Provide prompt and efficient responses to customers at all times.
• Respond to Customer Service calls immediately.
• Handle all customer issues in a courteous and helpful way.
• Call a member of the Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas.
• Maintain a professional appearance and adhere to the Company's dress code at all times.
• Perform daily assigned sizing and recovery per company best practice.
• Expedite newly received merchandise receipts to the sales floor with a sense of urgency.
• Merchandise all items per company best practice to the monthly presentation guidelines.
• Maintain merchandise/brand name familiarity within departments to assist customers.
• Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• Demonstrate integrity and honesty in all interactions with associates and customers.
• Safeguard confidential information, cash and credit card information, and merchandise.
• Follows all Mark-Out-of-Stock (MOS) policies, including identification, proper processing, and notification of Store Leadership for approvals.
• Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures.
• Maintain a high level of awareness and accuracy when handling bankable tenders.
• Demonstrate a sense of urgency to efficiently perform their role.
• Maximize productivity by executing all Store best practices and minimizing steps and touches in their work flow.

Requirements & Tech Stack

• PDTs
• Registers
• PCs

Qualifications

• Effectively communicate with customers, associates and store leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to use all Store equipment, including PDTs, registers and PC as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.