Call Quality Analyst
Holistic
Navi Mumbai, Maharashtra, India0–3 yrs2h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 3 years
- Must know
- SalesLead generationBusiness analysisCRMAuditingExcel
- Work
- On-site in Navi Mumbai
- Pay
- Not stated by the employer.
- Skill demand
- Lead generation15%Sales12%CRM11%Business analysis9%of 99 similar fresher jobs posted in India this week
- Listed
- 10 Nov 2026 · still open
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About the Role
Holistic Group is seeking a Call Quality Analyst to monitor and evaluate inbound/outbound sales calls, ensuring compliance with quality parameters and sales guidelines.
Key Responsibilities
- Monitor and evaluate inbound/outbound sales calls
- Ensure compliance with quality parameters and sales guidelines
- Identify training needs and recommend process improvements
- Handle and manage CRM Software
- Provide constructive feedback, training, and coaching to sales agents
- Prepare daily/weekly/monthly quality reports and audits
- Ensure customer satisfaction benchmarks are consistently met
Requirements & Tech Stack
- Proficiency in quality monitoring tools
- Experience with CRM systems
- MS Office proficiency (including Excel, PowerPoint, Word)
Qualifications
- Graduate in any discipline
- Strong knowledge of sales processes, telecalling standards, and customer engagement practices
- Good analytical and reporting skills to track performance trends and prepare quality reports
- Ability to evaluate calls, identify gaps, and provide actionable feedback
- Strong communication and interpersonal skills