Clinical Customer Success & Patient Outreach Intern

About the Role

Your Metabolic Doctor (yMD) is seeking two energetic and ownership-driven interns to support patient outreach, customer success, lead management, and sales. This is a hands-on role involving direct interaction with prospective patients to guide them from initial inquiry through consultation, onboarding, and continued engagement.

Key Responsibilities

• Reach out to prospective patients via calls, WhatsApp, and email.
• Understand patient needs and qualify incoming leads.
• Clearly and professionally explain yMD services.
• Schedule consultations and support patient onboarding.
• Consistently follow up with interested patients.
• Re-engage leads who have not completed their booking.
• Maintain CRM records and update every meaningful interaction.
• Track leads from inquiry to consultation and conversion.
• Identify common questions, objections, and drop-off points.
• Coordinate with the clinical and operations teams.
• Contribute to improving outreach scripts, follow-up workflows, and patient journeys.
• Work towards defined outreach and conversion goals.

Requirements & Tech Stack

• English and Hindi communication skills.
• Comfort speaking with new people.
• Ability to persuade without being pushy.
• Discipline with follow-ups.
• Organization skills and comfort with CRM or structured data.
• Comfort working with targets.
• Ownership of outcomes.
• Interest in healthcare, customer success, sales, startups, or growth.
• CRM (as a tool/concept)

Prior healthcare experience is not mandatory. Emphasis is placed on communication, ownership, discipline, and execution ability.

What You Will Learn

• Healthcare customer acquisition.
• Patient outreach.
• Customer success.
• Consultative sales.
• CRM and lead management.
• Conversion funnels.
• Consumer healthcare behavior.
• Healthcare growth and startup operations.

How to Apply

Please send your CV along with short answers to the following questions to metabolicdoctor77@gmail.com:

• What does acquiring a customer mean to you? What would you consider successful customer acquisition, and what would not count as acquisition?
• What do Customer Success and Patient Outreach mean to you, especially in healthcare?
• What is your definition of sales? We are not looking for textbook answers. We want to understand how you think about customers, patients, ownership, and outcomes.

Exceptional performers may be considered for a full-time Customer Success or Growth role after the internship.

Internship duration: 3 to 6 months.

Compensation: Competitive with market standards, with performance-linked incentives.

Full-time opportunity: Available for exceptional performers.