Business Analyst Associate

About the Role

This position is a multi-faceted analytical role within the Distributed Products Division. Primarily, this role is charged with researching and resolving vendor chargeback disputes, with added emphasis on identifying opportunities for efficiency improvement and cost savings across the division. This will be achieved through a detailed review of vendor chargeback dispute files, a thorough understanding and commitment to internal processes, and an eye for identifying areas of opportunity.

Key Responsibilities

• Responsible for research, analysis, reporting and optimization of the division’s vendor chargebacks.
• Collaborate with vendors, sales reps, group purchasing organizations, and other stakeholders, in order to identify issues, determine financially responsible party, disposition chargeback disputes, and make changes to our chargebacks system where applicable.
• Participate in root cause analysis to recommend best practices to the business as well as our participating vendor partners.
• Lead sessions with vendors to elicit business requirements and build/maintain the distributor/vendor partnership.
• Conduct detailed investigations into various issues that may affect chargebacks, including but not limited to, customer identification, contracted customer eligibility lists, contracted item pricing, and Medline acquisition costs.
• Work cross-functionally to identify improvements which decrease risk and improve efficiency.
• Ability to operate well under pressure and independently manage workload to maintain strict deadlines.

Requirements & Tech Stack

• Bachelor’s degree.
• Intermediate level skill in Microsoft Excel (for example: using SUM function, LEFT function, formulas, data manipulation, VLOOKUP, XLOOKUP, pivot tables and concatenate cells).
• Advanced quantitative, analytical and problem solving skills and demonstrated ability to analyze reports to identify problems and the root cause of variances and develop suggested corrective action.

Preferred Qualifications

• Bachelor’s degree in Business, Supply Chain Management, Operations Management, or related field.
• Experience with SAP.
• Customer service experience.
• Experience manipulating large sets of data for analysis using advanced features like Power Query.
• Leverage AI tools like Copilot to automate tasks or enhance your productivity.