Associate Business Analyst

About the Role

The Associate Business Analyst serves as a technical executor of platform configuration within the Delivery and Operations team. The primary accountability is leading and managing specification negotiations with specialty pharmacy and other data partners to ensure inbound and outbound file specifications align with the platform data model before configuration begins. Working from configuration blueprints, this role owns data mapping, platform configuration, and internal quality assurance, functioning as the standard-versus-custom decision support layer across a multi-client portfolio.

Key Responsibilities

• Lead specification negotiations with specialty pharmacy and other data partners, reviewing partner-submitted data specifications, documenting gaps, validating test files, and negotiating field mappings, lists of values (LOVs), file formats, and delivery cadences.
• Execute platform configuration and data mapping based on configuration blueprints, implementing business logic, loading data into pipelines using configuration tooling, and establishing front-end reporting.
• Conduct internal quality assurance (QA) and testing on all configuration work prior to client-facing user acceptance testing (UAT), tracking and resolving defects to ensure data quality meets acceptance criteria.
• Develop and maintain QA documentation, test case frameworks, checklists, and standard UAT test script templates.
• Evaluate client requests to determine whether they fit within the standard data model, require configuration adjustments, or necessitate escalation to Product or Customer Engineering for custom development.
• Coordinate cross-functionally with Engagement Managers, Delivery Directors, and Customer Engineering on implementation inputs, timelines, and UAT business validation while proactively communicating capacity constraints.
• Maintain data dictionaries, file inventories, schema normalizations, and operating playbooks detailing configuration sequencing and data partner onboarding best practices.

Requirements & Tech Stack

• Proficient in Microsoft Excel and other analytic tools — specifically data comparison, conditional formulas, data summary, and conversion.
• Functional knowledge of Microsoft Office suite (Word, PowerPoint, Excel).
• Background and experience with the Business Analysis toolkit including systems development lifecycles, problem solving and root cause analysis methods, and the ability to document business process models.
• Familiarity with healthcare data sources — transactional, clinical, and behavioral — including specialty pharmacy data file types (patient demographics, dispense, status, inventory).
• Understanding of standard implementation lifecycle frameworks: UAT facilitation, defect triage, QA gating, and go-live readiness.

Qualifications

Required

• Bachelor's degree from a 4-year university, Master's degree preferred.
• Relevant experience in an operations role at a biopharmaceutical manufacturer, reimbursement call center, specialty pharmacy, or data management company.
• Demonstrated ability to manage deliverables across multiple concurrent implementations or client programs.
• Ability to lead data partner spec negotiations — driving alignment on file specifications, field mappings, and LOVs across multiple external partners simultaneously.
• Excellent written and oral communication — able to document complex data relationships clearly for both technical and non-technical audiences.
• Ability to prioritize, organize, and execute multiple tasks simultaneously with rigorous attention to detail across a high-volume implementation portfolio.
• A creative approach to operational problem solving and a relentless passion for quality.
• Knowledge of data management in specialty biotech and/or operations in reimbursement call centers or specialty pharmacies.

Preferred

• Experience with specialty pharmacy data file specifications, SFTP workflows, and data onboarding processes.
• Academic training in public health, business administration, and/or operations research.
• Case management experience in a reimbursement call center or specialty pharmacy.
• Familiarity with project management tools such as Smartsheet, JIRA, or Confluence.
• Familiarity with Google Docs, workflow diagram tools, web-based software systems, and relational databases.
• Experience working within a structured RACI model or implementation team framework.

Role Details

• Title: Associate Business Analyst
• Location: United States
• Work Arrangement: Primarily remote with occasional travel requirements
• Employment Type: Full time