Associate/ Sr. Associate, Accounts Management

Role Overview

This role involves managing client relationships, coordinating with internal teams, driving account growth, and ensuring effective service delivery across the healthcare and wellness ecosystem. The positions are within Corporate Accounts (B2B relationships with corporate clients) and Retail Accounts (B2B2C ecosystem of insurance partners, channel partners, brokers, and end beneficiaries).

Key Responsibilities

Corporate Accounts (B2B)

• Manage relationships with corporate clients and key stakeholders (HR, Benefits, Compensation & Benefits, employee wellness teams).
• Support client onboarding, implementation, and ongoing account management.
• Understand client requirements and coordinate with internal teams for timely service delivery.
• Monitor account performance, client feedback, service issues, and engagement metrics.
• Identify opportunities for cross-selling, upselling, renewals, and account expansion.
• Prepare account reviews, MIS reports, presentations, and business updates.
• Conduct client meetings and business reviews.
• Travel as required for client meetings, business reviews, and other account-related activities.

Retail Accounts (B2B2C)

• Manage relationships with insurance partners, channel partners, brokers, and other relevant business stakeholders.
• Support partner onboarding, activation, engagement, and ongoing account management.
• Understand partner requirements and coordinate with internal teams for effective service delivery to end beneficiaries.
• Track partner performance, business volumes, conversions, engagement, and other relevant metrics.
• Identify opportunities to improve partner productivity, business growth, and client retention.
• Resolve partner queries and coordinate with internal teams to address service issues.
• Maintain accurate account records and prepare regular performance reports.
• Travel as required for partner meetings, relationship management, and business development activities.

Requirements & Tech Stack

• Excel, PowerPoint, data interpretation, and business reporting.

Qualifications

• MBA/PGDM candidates from the 2027 graduating batch.
• Preferably specializing in Marketing, Sales, Business Management, or a related discipline.
• Strong verbal and written communication skills.
• Good interpersonal skills and the ability to build professional relationships.
• Client-centric mindset and willingness to take ownership of deliverables.
• Basic understanding of sales, account management, business development, or client servicing.
• Analytical thinking, problem-solving ability, and attention to detail.
• Willingness to travel as required for business purposes.
• Willingness to work from the assigned office location.

Preferred Competencies

• Client and partner relationship management.
• Communication, negotiation, and stakeholder management.
• Commercial awareness and business development.
• Problem-solving and conflict resolution.
• Data-driven decision-making.
• Ownership, adaptability, and learning agility.

Compensation

• 0-11 months of experience: 7.5 LPA CTC
• 12-24 months of experience: 8 LPA CTC
• More than 24 months of experience: 8.5 LPA CTC

Final designation and compensation will be aligned with the candidate's experience, capabilities, and approved compensation structure.

Employment Details

• Employment Type: Full-time
• Work Arrangement: Work from Office

Joining: Immediate or as per candidate availability.

Travel: Required, depending on business needs.