Operation Intern (6 months)

About the Role

BrightCHAMPS is seeking a proactive and organized Operations Intern to support daily Teacher Operations and Academy Operations. The role involves coordinating with Training, Audit/Quality, Recruitment, and Onboarding teams to ensure smooth workflows, accurate reporting, and timely task completion.

Role Description

This is a full-time, on-site Operations (Demo) Intern role based in HSR Layout, Bengaluru. The intern will support end-to-end coordination of demo classes, including scheduling, assigning instructors, and ensuring smooth class execution. Responsibilities include tracking attendance and engagement metrics, maintaining operational reports, and identifying process improvements to enhance demo class efficiency. The role also involves collaborating with sales and academic teams to ensure timely communication with parents and learners, resolving operational issues, and supporting special campaigns or pilot projects. The intern will work closely with the operations leadership to align daily activities with organizational standards and service quality goals.

Key Responsibilities

• Support daily Teacher Operations and Academy Operations.
• Coordinate with Training, Audit/Quality, Recruitment, and Onboarding teams.
• Ensure smooth workflows, accurate reporting, and timely task completion.
• Support end-to-end coordination of demo classes:
• Scheduling demo classes.
• Assigning instructors.
• Ensuring smooth class execution.
• Track attendance and engagement metrics.
• Maintain operational reports.
• Identify process improvements to enhance demo class efficiency.
• Collaborate with sales and academic teams for:
• Timely communication with parents and learners.
• Resolving operational issues.
• Supporting special campaigns or pilot projects.
• Align daily activities with organizational standards and service quality goals.

Qualifications

• Strong analytical skills to interpret data, monitor key performance indicators, and support operational decision-making.
• Effective communication skills for collaborating with internal teams and interacting professionally with parents and learners.
• Basic sales understanding to coordinate demo sessions that support lead conversion and customer engagement.
• Foundational operations management skills to handle class scheduling, resource allocation, and process adherence.
• Project management abilities to manage multiple demo initiatives, prioritize tasks, and meet deadlines.
• Proficiency in MS Excel or Google Sheets.
• Comfort working with CRM or other operational tools.
• Pursuing or recently completed a degree in Business, Management, Operations, or a related field is preferred.
• Detail-oriented and organized.
• Able to work in a fast-paced, high-growth edtech environment.

Work Schedule

• Working Days: 6 days a week, including Saturdays and Sundays.
• Week Off: Rotational weekday off.

Stipend

• ₹15,000/- per month.

What You’ll Gain

• Hands-on experience in Teacher and Academy Operations.
• Exposure to cross-functional coordination, reporting, and operational processes.
• Opportunity to learn and grow in a dynamic EdTech environment.
• PPO opportunity upon successful completion of the internship.