Sales Executive

About iMumz

iMumz is India's leading wellness platform for women planning to conceive. We empower women with scientifically backed, holistic programs designed to support fertility, improve lifestyle habits, and prepare the mind and body for pregnancy. Our mobile app combines expert guidance, personalized routines, and emotional wellness to support users throughout their preconception journey.

About the Role

We are looking for a proactive, confident, and customer-focused Sales Executive to join our team. In this role, you will engage with prospective and existing users through calls and chats, understand their needs, explain iMumz’s TTC (Trying to Conceive) programs, and guide them towards choosing the right program.

Key Responsibilities

• Engage with prospective users through inbound and outbound calls, WhatsApp, and chat to understand their needs and introduce relevant iMumz TTC programs.
• Explain program features, benefits, pricing, and the overall user journey clearly and effectively.
• Proactively reach out to leads, follow up with interested users, and drive conversions.
• Build trust and rapport with users through empathetic, patient, and effective communication.
• Handle customer queries, objections, and concerns confidently across calls and chat.
• Identify user needs and recommend suitable programs to help them make informed decisions.
• Maintain accurate lead details, conversation records, and follow-up updates using CRM tools.
• Consistently work towards assigned sales, follow-up, and conversion targets.
• Take ownership of leads and ensure timely responses and consistent follow-ups without waiting for reminders.
• Coordinate with customer support and community teams to ensure a smooth onboarding experience for users.
• Share customer feedback, common queries, and sales insights with the relevant internal teams.
• Stay updated on iMumz programs, offerings, and processes to provide accurate information to users.

Requirements & Tech Stack

• Bachelor's degree in any field.
• Fluency in English and Hindi is mandatory.
• Strong verbal and written communication skills, with the ability to communicate effectively over calls and chat.
• A proactive, self-driven individual who takes initiative and follows up on leads independently.
• Comfortable handling multiple customer conversations and making calls throughout the day.
• Good persuasion, negotiation, and objection-handling skills.
• Strong listening skills and a customer-first approach.
• Target-oriented, with a willingness to work towards sales and conversion goals.
• Ability to manage leads, prioritize follow-ups, and respond to customer queries promptly.
• Comfortable using CRM platforms, mobile applications, WhatsApp, and other communication tools.
• Must have a reliable internet connection and a suitable setup to work remotely, as remote opportunities are available.
• Ability to work independently and take ownership of responsibilities in a remote or hybrid environment.

Qualifications

• 0–3 years of experience in sales, telesales, inside sales, business development, customer support, or other customer-facing roles.

Nice To Have:

• Experience in healthcare, wellness, fertility, women's health, or a startup environment.
• Experience handling sales conversations and customer queries through both calls and chat.