Customer Success(Executive)

About LineupX

LineupX is a technology-driven placements platform that connects educational institutions, students, and employers through technology-enabled placement solutions. Our platform helps institutions streamline placement operations, improve student employability, and build stronger employer connections.

Role Overview

We are looking for a technically inclined Customer Success Associate who will be responsible for managing customer relationships, driving product adoption, providing platform support, and ensuring a smooth customer experience. The ideal candidate should have a technical understanding of software products, be comfortable troubleshooting basic technical issues, and be able to coordinate effectively with product, engineering, and business teams.

Key Responsibilities

• Customer Relationship Management

• Build and maintain strong relationships with clients, including colleges, universities, and institutional partners.

• Understand customer requirements and ensure effective utilization of the LineupX platform.

• Conduct regular follow-ups and customer review meetings.

• Act as the primary point of contact for customer queries and concerns.

• Technical Support & Product Understanding

• Develop a thorough understanding of the LineupX platform, its features, and functionalities.

• Assist customers with product onboarding, configuration, and troubleshooting.

• Identify, document, and escalate technical issues to the engineering team.

• Understand basic APIs, integrations, databases, and software workflows.

• Coordinate with technical teams to ensure timely resolution of customer issues.

• Product Adoption & Customer Success

• Conduct product demonstrations, onboarding sessions, and training for clients.

• Help customers understand and effectively use different platform features.

• Monitor product usage and identify opportunities to improve adoption.

• Gather customer feedback and share actionable insights with the product team.

• Coordination & Reporting

• Maintain customer records, support tickets, and issue-resolution trackers.

• Track customer satisfaction, engagement, and adoption metrics.

• Prepare periodic reports on customer activity and product performance.

• Coordinate with internal teams to ensure timely delivery of customer requirements.

Requirements & Tech Stack

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field.
• Good understanding of software applications and web-based platforms.
• Basic knowledge of APIs, SQL, databases, and troubleshooting concepts.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to explain technical concepts to non-technical customers.
• Good organizational skills and ability to manage multiple clients simultaneously.

Preferred Qualifications

• Experience working with SaaS products or B2B technology platforms.
• Familiarity with CRM tools, ticketing systems, and product analytics.
• Basic understanding of API integrations and software development workflows.
• Experience in EdTech, HRTech, or education technology is an added advantage.

Ideal Candidate Profile

• Technically sound with a customer-first mindset.
• Comfortable interacting with both technical and non-technical stakeholders.
• Proactive in identifying customer challenges and suggesting solutions.
• Willing to learn the product in depth and take ownership of customer issues.
• Strong ownership, accountability, and follow-through.