Inside Sales Representative

About the Role

The Inside Sales Representative is a full-time, on-site role based in Ahmedabad, focused on driving revenue growth and building strong customer relationships for Drona’s cybersecurity solutions.

Key Responsibilities

• Identifying and qualifying leads
• Managing inbound and outbound calls
• Conducting product presentations
• Following up with prospects to convert opportunities into closed deals
• Maintaining accurate records in the CRM
• Coordinating with the technical and marketing teams to align solutions with client needs
• Ensuring clear communication throughout the sales cycle
• Supporting account management activities
• Contributing to sales campaigns
• Providing timely feedback on market trends and customer requirements

Requirements & Tech Stack

• Strong Inside Sales skills, including handling inbound and outbound calls and managing the full sales cycle
• Lead Generation skills, with the ability to prospect, qualify opportunities, and build a robust sales pipeline
• Customer Service and Customer Satisfaction skills to address inquiries, resolve issues, and ensure a positive client experience
• Account Management skills, including maintaining relationships, managing renewals, and identifying upsell or cross-sell opportunities
• Strong verbal and written communication skills, with the ability to present technical concepts in clear, business-focused language
• Comfort working with CRM tools and sales reporting
• Proficiency in MS Office or similar productivity software
• Ability to work collaboratively with cross-functional teams
• Ability to meet sales targets
• Ability to adapt to a fast-changing, high-growth environment

Qualifications

• Experience in B2B technology or cybersecurity sales is an advantage
• A genuine interest in cybersecurity trends
• Bachelor’s degree in Business, Marketing, Technology, or a related field, or equivalent practical experience in sales