International Blended Process Associate

About the Role

The International Blended Process Associate is a full-time, on-site role based in the Greater Kolkata Area. This position involves handling a mix of voice and non-voice processes for international customers.

Key Responsibilities

• Respond to queries, resolve issues, and provide accurate information across multiple communication channels.
• Manage customer accounts.
• Follow defined workflows and ensure compliance with company policies and client-specific guidelines.
• Update records.
• Monitor transactions.
• Perform basic financial or process-related checks.
• Escalate complex cases when necessary.
• Maintain high service quality.
• Meet performance targets.
• Collaborate with team members and supervisors to improve processes and customer satisfaction.

Qualifications

• Strong Customer Service and Business Process Outsourcing (BPO) skills.
• Experience in handling international processes is preferred.
• Excellent Communication and Analytical Skills.
• Foundational Finance skills, including comfort with numerical data, transaction handling, and basic reconciliation or verification tasks.
• High school diploma or bachelor’s degree in any discipline is beneficial.
• Proficiency in English (spoken and written) is beneficial.
• Familiarity with CRM tools is beneficial.
• Willingness to work in rotational shifts is beneficial.
• Strong problem-solving abilities are beneficial.
• Capacity to work effectively in a fast-paced, multicultural environment is beneficial.