Account Manager

About the Role

WarehouseNow is seeking an Account Manager to cultivate and expand relationships with their carrier and freight brokerage customers. This role involves being the primary contact for assigned accounts, handling daily service requests, fostering strong customer connections, and identifying avenues for increased account utilization. The Account Manager will collaborate with customers, the warehouse network, and internal operations to deliver swift, effective solutions for urgent freight needs. This position is well-suited for individuals who thrive in the dynamic transportation and logistics sector, communicate effectively with clients, and can balance operational demands with account development.

Key Responsibilities

• Manage Customer Accounts: Act as the main point of contact for assigned carrier and freight brokerage accounts, building robust relationships and becoming a trusted advisor for their warehousing and freight recovery needs.
• Coordinate Service Requests: Manage incoming requests for services including cross-docks, pallet reworks, mobile lumping, storage, freight disposal, and redelivery, ensuring accurate understanding and execution of customer requirements.
• Drive Account Growth: Proactively identify opportunities to increase WarehouseNow utilization within existing accounts, extend relationships across different teams and locations, and generate repeat business.
• Oversee Service Execution: Collaborate with internal operations teams and warehouse facilities to coordinate service details, maintain communication, and ensure successful completion of requests.
• Resolve Issues Quickly: Take ownership of customer challenges and operational issues, communicate proactively, and work towards fast, practical solutions.
• Monitor Account Health: Track account activity, service usage, customer feedback, and relationship status to identify growth opportunities, address concerns, and support long-term retention.
• Maintain Strong Communication: Keep customers informed throughout the service process, delivering a consistently responsive and high-quality experience.

Requirements & Tech Stack

• Familiarity with transportation and logistics workflows, terminology, and common operational challenges (e.g., rejected freight, shifted loads, overweight loads, reworks, cross-docks).
• Experience in managing customer relationships, supporting account growth, retention, or upsell initiatives.
• Strong communication and relationship-building skills, with the ability to work effectively with dispatchers, logistics managers, operations teams, and decision-makers.
• Strong problem-solving skills and the ability to remain organized and responsive in a high-volume, fast-paced environment.
• A proactive, ownership-driven mindset with the capacity to manage multiple customer needs and priorities concurrently.

Qualifications

• Open to candidates at all experience levels, including recent college graduates.
• Experience in account management, customer success, operations, freight brokerage, 3PL, transportation, or warehousing is a plus, but not required.