Associate Software Engineer
Capgemini Technology Services India Limited
Noida0–4 yrs3h agovia Naukri
This job at a glance
- Who can apply
- Freshers and up to 4 years
- Must know
- Help deskWindowsTroubleshootingNetworking
- Work
- On-site in Noida
- Pay
- Not stated by the employer.
- Skill demand
- Troubleshooting40%Networking5%Help desk1%Windows1%of 137 similar fresher jobs posted in India this week
- Listed
- 5 Nov 2026 · still open
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About the Role
This is a 24x7 Level 1 IT Service Desk role. The role primarily supports Indian evening and night shifts.
Key Responsibilities
- Deliver technical support over the phone/chat for software (Windows OS, drivers), hardware, peripherals (printers, scanners, etc.), and basic network issues.
- Diagnose and resolve technical issues efficiently, aiming for First Call Resolution (FCR).
- Handle frustrated or angry callers with patience, empathy, and professionalism.
- Drive Customer Satisfaction (CSAT) by ensuring timely and effective resolution of issues.
- Document all customer interactions and troubleshooting steps accurately in the ticketing system.
- Escalate unresolved issues to higher-level support when necessary, following defined protocols.
- Maintain high levels of productivity and adherence to service level agreements (SLAs).
Requirements & Tech Stack
- Windows operating systems (installation, updates, error resolution)
- Device drivers and software compatibility
- Hardware components and peripheral troubleshooting
- Basic networking (Wi-Fi, LAN, IP configuration)
Qualifications
- Ability to multitask and work in a fast-paced environment.
- Prior experience in a voice-based technical support role is preferred.
- Willingness to work in night shifts aligned with US time zones.
- Willingness to work in rotational shifts with rotational week offs.