Associate, Operations Support

About the Role

The Associate, Operations Support is responsible for coordinating support tasks related to operations in the organization. This position oversees tasks to completion and reports their progress to the operations manager. This position is responsible for communicating with outside partners and vendors.

Key Responsibilities

• Participate in the planning, development, implementation, and support of operational activities across the business
• Answer incoming calls, route calls to the appropriate stakeholders, and take accurate messages as required
• Respond to customer queries and requests, resolve routine complaints, and escalate complex issues appropriately
• Identify opportunities to streamline operational processes and improve efficiencies within and across departments
• Coordinate employee engagement initiatives, rewards and recognition programs, and floor activities
• Support administrative and operational functions to ensure smooth day-to-day execution of business processes
• Maintain accurate records, documentation, and reporting related to operational activities
• Collaborate with internal teams to support service delivery and operational excellence initiatives

Key Skills & Knowledge

• Strong verbal and written communication skills
• Ability to effectively interact with customers and internal stakeholders
• Excellent attention to detail and organizational skills
• Strong problem-solving and decision-making abilities
• Ability to manage multiple tasks and prioritize work effectively
• Self-motivated with a strong sense of urgency and accountability
• Ability to work in a fast-paced environment and meet deadlines
• Strong relationship-building and interpersonal skills
• Proficiency in Microsoft Office applications including Excel, Word, and PowerPoint

Preferred Skills

• Experience in customer service, operations support, administration, or business support functions
• Exposure to employee engagement and coordination activities will be an added advantage
• Ability to handle customer interactions professionally and empathetically
• Strong analytical and process improvement mindset

Qualifications

• Bachelor's Degree in any discipline from a recognized university
• Fresh graduates and candidates with up to 2 years of relevant experience are encouraged to apply

Additional Requirements

• Ability to communicate effectively, both written and verbal
• Strong listening skills with the ability to understand and address customer concerns
• Demonstrated ability to resolve customer queries independently and efficiently
• Ability to learn quickly and adapt to changing business requirements
• Strong probing, analytical, and problem-solving skills
• Capable of handling complex customer interactions and operational situations