Assistant Manager, Debt Management Services

About the Role

To achieve Debt Management Services targets of the respective branch assigned, ensuring meeting PI Targets. Continuously monitoring Debt Management Services agencies and Inhouse collectors to identify fraudulent practices and ensure that no loss is incurred due to such activities.

Key Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Case to Case tracking.
• Resolution at per AOP with in agreed timelines.
• Portfolio Management.
• Debt Collection Strategy.
• Target Achievement.
• Regulatory Compliance.
• Reporting and Analysis.
• Risk Management.
• Team Leadership.
• Vendor Management.
• Co-ordinating with internal and external clients.

Requirements & Tech Stack

• Debt Management Services
• PI Targets
• Collection agencies
• Inhouse collectors
• Legal guidelines
• Repossessing products
• Customer interactions and transactions
• Collection activities and performance
• Escalations
• DRR (Daily Risk Report)
• Collection rates
• Case to Case tracking
• AOP
• Portfolio Management
• Debt Collection Strategy
• Target Achievement
• Regulatory Compliance
• Reporting and Analysis
• Risk Management
• Team Leadership
• Vendor Management
• Internal and external clients

Qualifications

• No specific qualifications or experience level beyond the responsibilities listed were provided in the raw text.