Operations Expert

About the Role

Express is seeking a Retail Operations Expert to join our team. The Operations Expert will assist in providing a great in-store shopping experience for our retail customers by leading the merchandise flow processes, confirming product availability and sizing.

Key Responsibilities

• Providing coaching and training for stockroom associates.
• Processing shipping and receiving orders according to Express time and efficiency standards.
• Replenishing product as needed.
• Processing freight and sensor product.
• Maintaining a clean and organized stockroom to ensure safe and efficient merchandise processing from stockroom to floor.
• Coordinating product pricing and markdowns.
• Providing check-out support to customers.
• Processing fulfillment transactions quickly and accurately to ensure customer satisfaction.
• Sharing information on product, promotions, and loyalty programs.
• Assisting Sales Associates during onboarding and training.
• Assisting with product launch changes according to company SOP.
• Assisting customers on the sales floor with locating product and/or online orders.
• Delivering on all aspects of the customer experience model.
• Other essential functions as directed by your supervisor.

Requirements & Tech Stack

• Proficient in use of technology (iPad, registers).

Qualifications

• Education: High School or Equivalent.
• Years of Experience: 0 - 2 relevant job experience (minimum 6 months).
• Meets defined availability criteria, including nights, weekends, and non-business hours.
• Demonstrates strong customer service skills.
• Strong verbal and written communication skills specifically with customers, the sales leadership team, and associates.
• Demonstrated collaborative skills and ability to work well within a team.
• Ability to multitask and handle multiple customers and/or processes at once.