Production support Engineer (AWS+Java)

Production Support Engineer (AWS + Java)

Key Responsibilities

• Cloud & Infrastructure Engineering
• Design, implement, troubleshoot, and support AWS-based cloud infrastructure.
• Manage and optimize AWS services including:
• IAM and Security Controls
• AWS Lambda
• Amazon S3
• Amazon EC2
• AWS Event and Messaging Services
• Ensure cloud environments follow security, compliance, and operational best practices.
• Develop automation solutions to improve deployment and operational efficiencies.
• DevOps & CI/CD
• Design, manage, and optimize CI/CD pipelines using GitLab SaaS.
• Execute application deployments through automated pipelines and manual deployments.
• Support release planning, deployment validation, rollback strategies, and production readiness.
• Leverage GitLab Duo and DevOps best practices.
• Application & System Support
• Provide L2/L3 production support for distributed applications and enterprise platforms.
• Support both COTS (Commercial Off-The-Shelf) and internally developed applications.
• Troubleshoot application, middleware, infrastructure, and integration issues.
• Perform end-to-end transaction flow analysis across interconnected systems.
• Support high-availability environments and mission-critical applications.
• Integration & Middleware Management
• Design and support integrations across enterprise platforms.
• Work with:
• REST/SOAP APIs
• MuleSoft Middleware
• Internal and External Application Integrations
• Analyze, troubleshoot, and optimize data flow processes.
• Enterprise Messaging & Scheduling
• Administer and support messaging platforms including:
• IBM MQ
• Kafka
• Support enterprise scheduling and batch processing tools:
• SSIS
• ESP Jobs
• JAMS Scheduler
• Authentication & Security
• Support enterprise authentication and authorization mechanisms:
• SAML
• OAuth
• Active Directory
• Implement security best practices for application and infrastructure access management.
• Monitoring & Observability
• Manage enterprise monitoring solutions including:
• AWS CloudWatch
• Splunk
• Dynatrace
• Seq
• Design dashboards, reports, alerts, and monitoring strategies.
• Implement Synthetic Monitoring and Real User Monitoring (RUM).
• Drive proactive issue identification and performance management.
• Incident, Problem & Change Management
• Incident Management
• Lead incident triage, prioritization, and resolution activities.
• Coordinate Major Incident Management processes.
• Manage escalations across internal and external stakeholders.

Requirements & Tech Stack

• ITIL framework understanding.
• Experience with AWS services.
• Proficiency in Java.
• Experience with Rest API.
• Experience with GitLab SaaS for CI/CD.
• Experience with GitLab Duo.
• Experience with IBM MQ.
• Experience with Kafka.
• Experience with SSIS, ESP Jobs, JAMS Scheduler.
• Experience with SAML, OAuth, Active Directory.
• Experience with AWS CloudWatch, Splunk, Dynatrace, Seq.
• Experience with Synthetic Monitoring and Real User Monitoring (RUM).

Qualifications

• Problem Solving
• Strong troubleshooting and analytical skills.
• Ability to diagnose complex production issues.
• End-to-end system dependency analysis.
• Impact assessment and decision-making under pressure.
• Communication
• Ability to communicate effectively with technical and business stakeholders.
• Experience providing executive-level updates during critical incidents.
• Clear documentation and reporting skills.
• Leadership
• Team mentoring and coaching.
• Knowledge sharing and capability building.
• Driving operational excellence initiatives.
• Ability to lead cross-functional teams during incidents and major releases.
• Customer Focus
• Strong ownership mindset.
• Excellent stakeholder management skills.
• Ability to manage expectations and maintain professional support interactions.