Operations Intern

About the Role

We are looking for a detail-oriented and proactive Operations Intern to join our team at Offline by Happy Hour. The ideal candidate should be organised, comfortable communicating with customers, and capable of managing day-to-day operational tasks in a fast-paced travel startup environment.

Key Responsibilities

• Documentation & Management: Handle customer documentation, maintain records, organise files, and ensure all documents are updated and properly stored.
• Customer Interaction: Communicate with customers, assist them with basic queries, and provide timely responses.
• Query Resolution: Handle Level 1 (basic) customer queries independently and escalate complex issues to the concerned team.
• Data Management: Maintain customer databases, update trackers, manage spreadsheets, and ensure data accuracy.
• Data Entry: Ensure timely and accurate entry of customer details, booking information, payment updates, and other operational data.
• Follow-ups: Coordinate with customers for pending documents, payments, confirmations, and other necessary information.
• Coordination: Assist the operations team with daily tasks, internal coordination, and smooth execution of ongoing trips.
• Process Support: Help maintain operational checklists and ensure tasks are completed within defined timelines.

What We Are Looking For

• Good verbal and written communication skills.
• Basic knowledge of Google Sheets and Google Workspace and CRM Management.
• Strong organisational and documentation skills.
• Attention to detail and ability to manage multiple tasks.
• A proactive approach towards problem-solving.
• Willingness to learn and work in a fast-paced startup environment.
• Customer-first attitude and good follow-up skills.

Why Join Us?

• Get hands-on experience in travel operations and customer management.
• Work closely with a dynamic startup team.
• Understand how operations and processes work in a growing travel company.
• Opportunity to learn, take ownership, and grow with the organisation.

Immediate joiners preferred!