Agentforce specialist

About the Role

This role focuses on designing, configuring, and deploying Salesforce Agentforce solutions for enterprise business processes. The specialist will implement AI-powered agents to support various use cases including customer service, sales, operations, and self-service.

Key Responsibilities

• Design and implement Salesforce Agentforce solutions.
• Configure and optimize AI-powered autonomous agents.
• Define agent topics, actions, prompts, and guardrails.
• Work with business teams to identify AI automation opportunities.
• Integrate Agentforce with Salesforce and external systems.
• Monitor agent performance, accuracy, and adoption metrics.
• Establish AI governance and compliance standards.
• Support business transformation initiatives using AI technologies.
• Conduct design reviews and solution reviews.
• Collaborate with architects, product owners, administrators, and development teams.
• Train users and stakeholders on Agentforce capabilities.

Requirements & Tech Stack

• Design, configure, and deploy Salesforce Agentforce agents for enterprise business processes.
• Implement AI-powered agents to support customer service, sales, operations, and self-service use cases.
• Experience designing:
• Service Agents
• Sales Agents
• Employee Support Agents
• Custom Business Agents
• Experience creating and managing:
• Custom Agent Actions
• Agent Topics
• Agent Instructions
• Prompt Templates
• Knowledge Grounding
• Experience integrating Agentforce with:
• External APIs
• ERP Systems
• Service Management Tools
• Knowledge Bases
• Third-Party Applications
• Working knowledge of Agile/Scrum delivery methodologies.
• Excellent communication and stakeholder management skills.

Qualifications

• Strong Salesforce platform experience.
• Hands-on expertise in Salesforce AI solutions, Agentforce, Einstein AI capabilities, automation, and business process transformation.
• Strong expertise in:
• Salesforce Agentforce
• Einstein AI
• Prompt Builder
• Agent Builder
• Copilot Actions
• AI-powered automation
• Strong understanding of:
• Large Language Models (LLMs)
• Generative AI Concepts
• Prompt Engineering
• Grounding Strategies
• Retrieval-Augmented Generation (RAG)
• Expertise in Salesforce Platform:
• Flow Builder
• Apex
• Lightning Web Components
• Platform Events
• Security Model
• Knowledge of Data Cloud including:
• Unified Customer Profiles
• Data Harmonization
• Data Activation
• Customer 360 Concepts
• Strong understanding of:
• AI Governance
• Responsible AI
• Security & Compliance
• Auditability
• Data Privacy
• Experience measuring AI agent performance and business outcomes.