Customer Support Executive

About the Role

We are hiring enthusiastic, career-oriented freshers for a Customer Support Executive role. This opportunity is ideal for graduates passionate about delivering exceptional customer experiences and eager to build a successful career in the customer service industry. The role operates in a 24x7 work environment, primarily supporting customers across different geographies, including US customers. Candidates must be willing to work in rotational shifts and rotational week-offs.

Key Responsibilities

• Handle inbound and/or outbound customer calls professionally.
• Communicate clearly, confidently, and effectively with customers in English, as required.
• Read, comprehend, and respond accurately to customer queries, process documents, emails, and system updates.
• Understand customer concerns, analyze issues, and provide timely resolutions.
• Deliver high-quality customer service while ensuring customer satisfaction.
• Accurately document customer interactions and update records in the system.

Requirements & Tech Stack

• Basic computer knowledge.
• Willingness to learn new processes and technologies.

Qualifications

• Applicants must have completed their Graduation or Postgraduation.
• Any Graduation except BE & BTech.
• Candidates currently pursuing any degree, certification, or educational program are not eligible.
• Excellent spoken English is mandatory.
• Strong communication skills in English are mandatory.
• Ability to read, write, understand, and communicate fluently in English is a key requirement for this role.
• Strong listening, interpersonal, and communication skills.
• Ability to engage in professional and fluent customer conversations.
• Customer-focused mindset with strong problem-solving capabilities.
• Candidates must bring required documents:
• Two copies of their updated resume.
• A valid Government-issued photo ID proof.
• Original and photocopies of educational certificates and marksheets.

Preferred Candidate Profile

• Excellent verbal and written communication skills in English.
• Strong command of grammar, comprehension, and professional communication.
• Strong customer service orientation and customer-handling skills.
• Professional attitude, positive work ethic, and customer-first mindset.
• Any internship experience, customer service exposure, or BPO experience will be an added advantage.
• Experience in Content Moderation will be considered a plus.