Customer Acquisition Associate

About the Role

FanToPark Play deploys sports coaches with residential societies and schools, bringing quality coaching closer to home. We are looking for someone to own the customer journey from first enquiry to onboarding. You will work closely with the Business Development and Coach teams to make sure every customer has a smooth experience with Play.

Key Responsibilities

• Engage with all incoming leads, understand their coaching needs and convert them into customers.
• Ensure free trials are completed and lead to enrolments.
• Onboard new customers and ensure service delivery as promised.
• Act as the first point of contact for customer queries and resolve issues quickly.
• Coordinate with internal teams to keep schedules, coaches and customers aligned.
• Maintain accurate records in the CRM and report on conversions and service status.
• Gather customer feedback to improve our service delivery.

Key Competencies

• Strong communication
• Persuasion and follow-through
• Customer focus and problem solving
• Collaboration and teamwork
• Proactiveness
• CRM, reporting