Service Desk Technician I, IT Support
ThinkTech Advisors
Raleigh, NCFresher52m agovia LinkedIn
This job at a glance
- Who can apply
- New grads, no experience needed
- Must know
- Customer serviceWindowsTroubleshootingOnboardingNetworking
- Nice to have
- Help deskCompTIA A+
- Work
- On-site in Raleigh
- Pay
- $40K–$50K a year
- Listed
- Oct 27, 2026 · still open
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About the Role
ThinkTech Advisors is seeking a Service Desk Technician I to provide first-level technical support for clients and act as the initial point of contact for service requests. This role is designed for individuals who enjoy problem-solving, assisting others, and are building a career in IT support.
Key Responsibilities
- Serve as the first point of contact for client service requests via phone and ticketing system.
- Troubleshoot Windows workstations, Microsoft 365, printers, connectivity issues, and common business applications.
- Assist with user onboarding, account administration, software installation, and routine support requests.
- Resolve issues directly or escalate complex problems appropriately.
- Provide clear, professional communication throughout the support process.
- Document work performed and maintain accurate ticket records in ConnectWise.
- Collaborate with teammates to ensure a consistent client experience.
Who Thrives Here
- Enjoys solving problems with a logical and methodical approach.
- Remains calm under pressure and can prioritize competing requests effectively.
- Communicates clearly with both technical and non-technical users.
- Takes ownership of work and pays attention to details, including documentation and ticket updates.
- Balances speed and quality in a fast-paced support environment.
- Knows when to continue troubleshooting and when to escalate.
- Genuinely enjoys helping people and delivering a positive support experience.
- Is motivated to build technical knowledge and skills.
Requirements & Tech Stack
- Foundational IT knowledge gained through hands-on support experience, IT coursework, technical training, certifications, or a combination.
- Experience or exposure to troubleshooting Windows workstations, Microsoft 365, basic networking, or common end-user technology issues.
- Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users.
- Demonstrated interest in building a long-term career in IT support or managed services.
- Ability to work fully in-office in Raleigh or Greensboro.
- Participation in an on-call rotation (approximately one week every three months).
Bonus Points For
- Help Desk, Service Desk, MSP, or technical support experience.
- Experience working in a ticketing system.
- CompTIA A+ or Network+ certifications.
Work Environment
- Fully in-office position.
- Fast-paced support environment with a mix of phone and ticket-based support.
Compensation
- Base salary: $40,000 - $50,000.
- Eligible for profit sharing.
- Overtime eligibility as applicable.