Customer Support Coordinator
MathWorks
Natick, MA0–3 yrs15m agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 3 years · Bachelor's degree
- Must know
- Customer serviceTroubleshootingSalesforceCRMWindows
- Nice to have
- Business analysis
- Work
- On-site in Natick
- Pay
- Not stated by the employer.
- Skill demand
- Customer service99%Troubleshooting11%CRM11%Salesforce6%of 142 similar entry-level jobs posted in the US this week
- Listed
- Nov 3, 2026 · still open
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About the Role
MathWorks is seeking a resourceful individual to join our Customer Support Team to assist MathWorks customers through their journey with us. Customer Service acts as a champion for our customers, and applicants should have a passion for helping others. The hours for this position will be 9:30am-6:30pm ET.
Key Responsibilities
- Provide support for our global customer base via multiple channels, including email, phone, and chat, throughout the customer lifecycle.
- Assist internal and external customers on a wide range of topics including license modifications and activation, assisting with online account creation and troubleshooting, and other customer inquiries.
- Work closely with co-workers within Customer Support and throughout the organization.
- Be involved in decision-making, conflict resolution, and problem-solving on customer and team-related issues.
- Improve processes, communicate customer issues, and identify ways to reduce or eliminate them.
Requirements & Tech Stack
- Professional work experience: 1 year (or equivalent experience)
- Customer Service experience: 0-3 years, with a focus on helping customers via phone and email
- CRM applications: Experience using (preferably Salesforce)
- Operating Systems: Experience working in a Windows environment
- Communication Skills: Strong written and oral communication skills
- Problem-Solving: Demonstrated ability to problem-solve
- Additional Skills (Plus):
- Ability to identify and implement process improvements
- Ability to multi-task and work within multiple applications
- Experience working in a multi-national corporation
- Fluency in Spanish or another foreign language
Qualifications
- Education: A bachelor's degree is required.
- Work Authorization: Authorized to work in the United States on a full-time basis for any employer without restriction. Visa sponsorship will not be provided.