Customer Service Representative

About the Role

Role Type: Full-time

Location: On-site - Fort Lauderdale, FL, United States

About the Company

Our client is a growing US-based B2B sales development company that partners with leading technology businesses to help them connect with potential customers and drive business growth. They offer an exciting opportunity for individuals looking to break into the tech sales industry, with comprehensive training, ongoing coaching, and a supportive team environment.

Job Summary

This is an opportunity to break into the fast-growing technology sales industry. We're looking for confident, energetic, and motivated individuals who enjoy speaking with people, communicate clearly, and are eager to learn. As a Sales Development Representative (SDR), you'll use your communication and relationship-building skills to connect with potential business customers, introduce them to innovative technology solutions, and create new business opportunities. You will receive structured training, ongoing coaching, and the support needed to develop your skills and succeed. This is a full-time, direct-hire opportunity based in Fort Lauderdale, Florida, with the potential to transition to a hybrid working arrangement after the first 90 days.

Key Responsibilities

• Connect with potential business customers through outbound phone calls, emails, and other communication channels.
• Build relationships with business professionals and identify potential sales opportunities.
• Ask thoughtful questions to understand customer needs and challenges.
• Introduce prospective customers to relevant technology products and services.
• Schedule qualified meetings for sales teams.
• Maintain accurate records of conversations and activities in CRM systems.
• Work closely with your team, participate in coaching sessions, and continuously improve your communication skills.
• Meet daily and weekly activity and performance targets.

Requirements

• Previous experience in customer service, call centers, retail, hospitality, or another customer-facing role.
• Excellent verbal communication skills with clear, easily understood spoken English.
• Confident and comfortable speaking with customers over the phone.
• Positive, energetic personality with a strong desire to succeed.
• Highly motivated, proactive, and comfortable working toward goals.
• Coachable, open to feedback, and eager to develop new skills.
• Strong work ethic, resilience, and a results-driven mindset.
• Comfortable working in a fast-paced, team-oriented environment.
• Must live within approximately 45 minutes of Fort Lauderdale, FL.

Benefits

• Opportunity to work with a growing, ambitious sales team.
• Structured onboarding, hands-on support, and team collaboration.
• Long-term career opportunities with a high-growth business.
• Collaborative, on-site working environment.