Customer support

Customer Support Executive - Semi Voice / Voice Process

AV Global Advisory Services

Locations: Chennai

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1. Tamil Voice Process – Customer Support

• Location: Mount Road
• Shift: Day Shift
• Salary: 14,000 Take Home

Key Responsibilities

• Handle customer calls, understand queries, requests, and concerns.
• Provide accurate information and suitable solutions.
• Maintain professional communication and deliver a positive customer experience.
• Record customer interactions and update system details.
• Meet assigned customer service, quality, and productivity targets.
• Process training will be provided for freshers.

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2. Email & Chat Support – Semi Voice

• Shift: General Day Shift / Rotational
• Week Off: Details not specified
• Openings: 20
• Process: 60% Non-Voice / 40% Voice
• Salary: 14,100 Take Home

Key Responsibilities

• Respond to customer queries through email and chat.
• Understand customer requirements and provide appropriate resolutions.
• Handle limited voice interactions.
• Maintain accuracy, response time, and service quality.
• Update customer information and ensure proper follow-up.
• Work towards assigned productivity and quality targets.

Eligibility

• Any Graduate / Post Graduate
• Freshers or candidates with minimum 1 year experience in any domain
• Good English communication skills
• English + any regional language preferred
• Immediate joiners preferred

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3. Inbound Voice Process – Customer Support

• Location: Chennai
• Shift: Rotational Shift
• Salary: Up to 20,000 Take Home (depending on language proficiency)
• Languages: English + Any Regional Language

Key Responsibilities

• Handle inbound customer calls and assist with queries.
• Understand customer concerns and provide accurate information and resolutions.
• Maintain professional communication.
• Escalate complex issues to the appropriate team when required.
• Ensure customer satisfaction and maintain call quality standards.
• Achieve assigned productivity, quality, and customer service targets.

General Eligibility

• Freshers are welcome to apply.
• Candidates with active arrears can also apply (wherever applicable).
• Good communication skills required.
• Basic English and typing skills preferred.
• Training will be provided for freshers.
• Immediate joining opportunities available.

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Hiring – Insurance Renewal Process

• Location: Chennai
• Shift: General Shift
• Week Off: Sunday – Fixed

Open Positions

• Kannada: 2 Openings – 21,000 + Incentives
• Malayalam: 2 Openings – 18,000 + Incentives
• Telugu: 2 Openings – 15,500 + Incentives

Key Responsibilities

• Handle inbound/outbound customer interactions related to motor insurance renewal.
• Contact existing customers and remind them about upcoming insurance renewal.
• Explain renewal options, policy details, and assist customers.
• Resolve basic customer queries and provide accurate information.
• Maintain professional communication and ensure a positive customer experience.
• Achieve assigned renewal and customer service targets.

Eligibility

• Freshers are welcome to apply.
• Candidates should have good communication skills in the required regional language.
• Immediate joiners preferred.

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Interview

• Direct interview at Karapakkam office.
• No telephonic interview.