Field Engineer

About the Role

The Field Engineer will provide engineering support to the sales team, assisting with construction management and after-sales field support. This role requires frequent travel to job sites within a specific territory and will be based at the St. Louis sales office. The position involves both field and office work, extensive formalized training, and work under a mentor to develop skills and understand CaptiveAire products, troubleshooting, and application engineering processes.

Key Responsibilities

• Support installations and equipment start-ups to ensure high quality outcomes and adherence to engineering principles.
• Handle complex troubleshooting issues.
• Provide customer service and coordinate with all parties – CaptiveAire team, contractors, engineers, installers, and CaptiveAire Service.
• Work on job sites (estimated 50% to 75% of time).
• Perform data analysis and remote troubleshooting using building management systems.
• Troubleshoot issues with existing and newly installed equipment in the field and provide immediate solutions.
• Maintain expert level knowledge of all CaptiveAire products.
• Collaborate with the engineering team, service team, local sales team, and customers to find optimal outcomes on installed jobs.
• Attend construction trade coordination meetings and startups to ensure successful project completion.
• Review and analyze data gathered from installed equipment to make product improvements, utilizing the CASLink remote monitoring system.
• Use mechanical building design knowledge to review customer applications and suggest operational improvements.
• Conduct 3rd party training for outside contractors on CaptiveAire products.
• Provide reports to the Regional Manager and other teams on customer feedback/challenges, quality, and product improvements/issues.

Requirements & Tech Stack

• 0-5 years of experience.
• Hands-on, technical internship/co-op experience is preferred.
• Must enjoy hands-on product exposure.
• HVAC and/or electrical experience is strongly preferred.
• Multi-tasking, problem-solving, and strong communication skills are a must.
• Must be a "go getter".
• Ability to travel for training.
• FE Exam completion in the area of study is expected within 6 months of employment for engineering graduates, if not already completed.

Qualifications

• 4-year technical degree in a mechanical, electrical, construction, or science-oriented curriculum is preferred.

Benefits

• Medical, dental, and vision insurance.
• Disability & life insurance based on medical insurance election.
• 401k with employer match.
• Paid holidays.
• Paid time off (PTO) based on tenure.
• Flexible spending account (FSA).
• Tuition reimbursement, including for Professional Engineering (PE) License.
• Relocation assistance.

Salary

• $70k-$100k base, negotiable based on experience.
• Additional monthly bonus based on productivity and profits.