Virtual Assistant

About the Role

We are seeking a reliable and organized Remote Administrative Assistant to support a growing healthcare practice. This role involves managing patient communications, scheduling appointments, maintaining accurate records, and providing administrative support to the clinical team. The ideal candidate is professional, friendly, detail-oriented, and committed to delivering a positive patient experience. This position offers the opportunity to work entirely from home using a personal computer while contributing to daily practice operations, marketing activities, and special projects.

Key Responsibilities

• Manage incoming calls, patient inquiries, and new patient leads with professionalism and warmth.
• Schedule consultations and physical therapy appointments.
• Follow up with prospective and current patients by phone, email, and text.
• Monitor and respond to emails and voicemails promptly.
• Assist with insurance-related administrative tasks as needed.
• Provide general administrative support to the clinical team.
• Maintain accurate records and assist with administrative tracking.
• Support marketing initiatives and social media content creation.
• Assist with special projects as the practice continues to grow.

Requirements & Tech Stack

• Excellent verbal and written communication skills.
• Strong organizational skills and exceptional attention to detail.
• Ability to work independently and manage competing priorities in a remote environment.
• Proficiency with Google Workspace, including Gmail, Google Calendar, Google Sheets, and Google Docs.
• Professional, friendly, and patient-focused approach.
• Strong customer service skills and a proactive approach to problem-solving.

Preferred Qualifications

• Previous experience in administration, customer service, healthcare, or a medical office setting.

Location and Work Arrangement

• Fully remote position.
• The role can be performed from home using a personal computer.

Benefits

• 401(k) plan.
• Dental insurance.
• Health insurance.
• Paid time off.
• Parental leave.
• Vision insurance.