Management Trainee

About Joveo

Joveo is the global leader in AI-powered recruitment marketing, transforming talent attraction and recruitment media buying for large employers, staffing businesses, RPOs, and recruitment advertising agencies. The Joveo platform uses advanced data science and machine learning to dynamically manage and optimize talent sourcing and applications across all online channels, providing real-time insights from click to hire.

About the Role: Management Trainee (Path to Customer Success Manager)

The Customer Success Manager role at Joveo is an advisory position focused on driving Value Realization. You will serve as a trusted advisor in the recruitment tech space, translating programmatic advertising metrics into ROI narratives and ensuring clients achieve success with Joveo.

Key Responsibilities

• Be the ROI Storyteller: Transform raw data into compelling narratives that demonstrate Joveo’s impact on a client’s bottom line.
• Command the Boardroom: Own relationships with Director and CXO-level stakeholders, leading strategic sessions and QBRs.
• Architect Success Playbooks: Design and execute project blueprints for seamless adoption of Joveo’s AI and programmatic solutions.
• Internal Product Catalyst: Act as the voice of the customer, influencing the product roadmap with frontline insights.
• Drive the "Health" Agenda: Monitor account health, identify risks, and turn challenges into opportunities.
• Mobilize the Powerhouse: Act as the "CEO of your book of business," coordinating cross-functional teams (Product, Data Science, Sales) to deliver on promises.

Requirements & Tech Stack

• Experience in Customer Success or Strategic Account Management.
• Experience with HR Tech, SaaS, or Recruitment Marketing is a bonus.
• Consultative approach to client advisory.
• Analytical rigor and proficiency with data analysis tools (e.g., pivot tables, charts).
• Executive presence with the ability to communicate outcome-oriented information.
• Ownership mentality and ability to thrive in high-autonomy environments.
• Ability to drive customer advocacy and turn users into champions.

Qualifications

• 0-3 years of experience in Customer Success or Strategic Account Management.