Process Associate

About the Role

The Process Associate is a full-time, on-site role based in Chennai. This position is responsible for handling day-to-day operations related to data capturing, processing, and online application management within Olympian Tek’s service lines.

Key Responsibilities

• Follow defined workflows.
• Review and validate information.
• Update internal systems.
• Escalate issues according to established procedures.
• Coordinate with internal teams to ensure service quality.
• Meet turnaround times.
• Maintain accuracy in all transactions.
• Support continuous process improvement by identifying inefficiencies and suggesting enhancements.

Requirements & Tech Stack

Familiarity with Business Process Outsourcing (BPO) environments and standard operational workflows.

Proficiency with office productivity tools.

Ability to work in a structured, deadline-driven environment.

Willingness to learn new systems and processes.

Qualifications

• Strong Analytical Skills to interpret data, identify patterns, and ensure accuracy in process execution.
• Solid Customer Service skills to handle client interactions professionally and support service delivery requirements.
• Effective Communication skills to collaborate with team members, report issues, and document process steps clearly.
• Foundational Finance knowledge to work with ERP or finance-related modules and understand basic financial processes.
• Attention to detail.
• A graduate degree in any discipline is preferred.
• Prior experience in IT-enabled services, BPO, or data processing roles will be an advantage.