Associate, US Voice Process

About the Role

We are looking for detail-oriented and motivated individuals to join our Medical Records Retrieval team. The role involves requesting, retrieving, tracking, processing, and organizing medical records from healthcare providers across the United States to support healthcare and insurance-related operations.

Key Responsibilities

• Request, retrieve, process, track, and organize medical records from hospitals, clinics, physician offices, and other healthcare providers across the United States.
• Perform request logging, case assignment, record retrieval, follow-ups, and invoicing follow-ups as per established process guidelines.
• Retrieve medical records through fax, email, mail, secure electronic medical record portals, and other authorized channels.
• Review and verify medical records and supporting documents for accuracy, completeness, and compliance with client requirements.
• Follow up with healthcare providers to obtain pending medical records and resolve delays in retrieval.
• Maintain accurate records of requests, follow-up activities, case status, and retrieval outcomes in the designated systems.
• Perform quality checks to minimize errors and ensure that retrieved documents meet the required standards.
• Prioritize daily workloads and process urgent requests within defined turnaround times.
• Coordinate with internal teams and healthcare providers to resolve routine issues related to medical record requests, retrieval, and documentation.
• Communicate professionally with internal and external stakeholders through email and other approved communication channels.
• Follow HIPAA-related requirements, confidentiality policies, information security guidelines, and applicable client procedures when handling sensitive medical information.
• Meet established productivity, quality, and turnaround-time targets.

Requirements & Tech Stack

• Basic computer knowledge and familiarity with email, MS Office, and data entry.
• Willingness to learn new systems, tools, and process guidelines.

Qualifications

• Any graduate from a recognized university.
• Freshers are welcome to apply.
• Good written and verbal communication skills in English.
• Strong attention to detail and the ability to handle repetitive tasks accurately.
• Good organizational, time-management, and follow-up skills.
• Ability to identify missing information, resolve routine issues, and escalate exceptions when required.
• Positive attitude, teamwork, adaptability, and a customer-focused approach.
• Must be willing to work in a US-aligned night shift and from the office.

Additional Information

• Location: Chennai
• Shift timing: 6 PM – 3 AM
• Employment Type: Full-Time, Permanent