Apprentice, India Tier-1 Operations
GSK
Bengaluru, Karnataka, IndiaFresher3h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers
- Must know
- HRISCustomer serviceHelp deskAuditingData analysis
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Auditing8%Customer service6%Help desk2%of 97 similar fresher jobs posted in India this week
- Listed
- 9 Nov 2026 · still open
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About the Role
- This position is a member of the People Services & Support India (Rx and GCC) team.
- Plays a key role in ensuring data quality, enabling downstream applications and processes, and maintaining a compliant People Services organization.
- Essential for supporting Workday for all Tier 1 Transactional Support related to Employee Life Cycle and supporting PS Service delivery obligations.
- Requires an action-oriented professional to provide essential support in processing employee data via manual data entry in Workday.
- Will ensure high-quality customer service delivery, meeting all KPIs and other Metrics.
Key Responsibilities
- Supporting the life cycle of an employee through routine Workday/Local transactional processing/approval.
- Hire Processing
- Employee Documentation management
- Confirmation process
- Personal Information / Legal Name Change
- Clearing Workday inbox actions
- Transactions related to Employee life cycle
- Support employees with policy queries through chat and servicenow tickets.
- Follow the process audit framework and assist the effectiveness team in data quality.
- Support other team members with reviewing and drafting policies.
Requirements & Tech Stack
- Workday
- Case Management Software
- ServiceNow tickets
- Chat
Qualifications
- Continual Improvement Process
- Critical Thinking
- Data Analysis
- Data Management
- Document Management
- Escalation Management
- Human Resource Information Systems (HRIS)
- Prioritization
- Problem Solving
- SLA Management
- Standards Compliance