Apprentice, Air Operations

About the Role

The Air Operations Apprentice will support day-to-day air freight operations under supervision, ensuring timely execution, documentation accuracy, and service reliability.

Key Responsibilities

• Assist in following standard operating procedures (SOPs) for air operations.
• Support verification and processing of air shipment documents from shippers, airlines, CHAs, and service providers.
• Coordinate with shippers, consignees, airlines, CHAs, transporters, overseas offices, and internal teams for smooth cargo movement.
• Assist with airline bookings, space confirmations, and carting instructions under guidance.
• Support job creation and data updates in E-Trans/Galaxy (HAWB details, flight schedules, milestones, document uploads).
• Assist in preparation and submission of MAWB/HAWB, pre-alerts, and required regulatory documents.
• Support follow-ups for cargo acceptance, screening, gate-in, and handover with airlines and ground handlers.
• Assist in vendor coordination and sharing cost details with FINOPS for processing.
• Support shipment tracking, customer communication, DSR preparation, and query resolution.
• Assist with AR follow-ups as required.
• Support completion of CSM checklists, KRAs, and departmental reports.
• Perform basic data entry and reporting activities as assigned.

Requirements & Tech Stack

• Good command of written and spoken English, local language.
• Hardworking, able to work independently.
• Detail-oriented.
• Good communication skills.

Qualifications

• General Graduate or Diploma holder in Logistics Management is preferable.